Terms of service
Hey there! Welcome to Nessy’s Coffee — where good vibes, great beans, and strong opinions about roast levels all live happily together. By hanging out on our site or placing an order, you’re agreeing to the terms below. Nothing scary — just the basics so everything runs smoothly.
Let’s dive in.
1. The Basics
This website is run by Nessy’s Coffee (hi, that’s us). When we say “we,” "I", “our,” or “us,” that’s who we’re talking about.
By using our site, you’re agreeing to these Terms of Service. If anything here doesn’t feel right for you, you’re welcome to step away — no hard feelings.
We may tweak or update these terms occasionally, but we promise not to make it weird. If you keep using the site, that means you’re cool with the changes.
2. Ordering From Us
When you buy coffee or anything else from us, you confirm that:
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You’re at least the age of majority in Alberta, or wherever you’re ordering from.
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The information you give us (like your name, address, email) is accurate — so your coffee can actually find you.
Also, please don’t use our products or site for anything illegal, sketchy, or generally uncool. Only for posting different ways you make your brew.
3. Our Coffee & Products
Coffee is a natural product, which means every roast has its own little personality. We do our best to describe everything clearly, but small differences in color, aroma, or flavor are normal — and kind of magical.
We reserve the right to:
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Adjust prices
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Update product descriptions
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Limit quantities
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Retire products (sometimes beans need to go into retirement too)
Everything is subject to change without notice, but always with good intentions.
4. Shipping Stuff
Once your order is packed up and handed off to the shipping carrier, it’s officially on its journey to you. Shipping timelines can vary (we blame geography and weather… and sometimes the postal system).
We can’t take responsibility for:
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Delays caused by the carrier
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Lost or stolen packages marked “delivered”
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Shipping mysteries we have no control over
If something arrives damaged or you didn’t get the right item, email us and we’ll get it sorted.
5. Billing Info
We reserve the right to decline or adjust orders if something looks off. If we need to cancel or tweak an order, we’ll try to reach out using the info you provided.
You agree to keep your address and payment details current so your beans don’t end up lost in the void.
6. No Returns or Refunds
Because we roast coffee fresh and operate on a small-batch, small-business level, all sales are final.
That means:
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No returns
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No refunds
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No exchanges
But! If something shows up damaged or incorrect, please contact us within 48 hours with photos so we can help. We care — a lot.
7. Our Content
All the fun branding, product names, photos, graphics, and words on this site belong to Nessy’s Coffee. Please don’t use them without permission — we worked hard on them, and we get protective.
8. Your Privacy
Any personal information you give us is handled according to our Privacy Policy. Basically: we don’t share your info, we don’t sell your info, and we only use it to make your coffee experience smoother.
9. Please Don’t Be Weird
You agree not to use our site to:
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Break any laws
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Harass or harm others
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Upload viruses or malicious code
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Try to hack or disrupt the site
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Pretend to be us (there’s only one Nessy’s Coffee, thank you very much)
If anything like that happens, we can stop providing service — but hopefully this never applies to you.
10. What We Can’t Promise
We try our best to keep everything running beautifully, but we can’t guarantee the website will be 100% perfect 100% of the time. Technology is… technology.
You use the site at your own discretion, and you understand that occasional glitches may happen.
11. Liability Things
To keep it short and sweet: we’re not responsible for any indirect, incidental, or consequential damages related to using our site or products. (We hope you’re mostly just experiencing joy and caffeine bliss anyway.)
12. Alberta, We Love You
These Terms of Service are governed by the laws of Alberta, Canada. Any disputes will fall under Alberta’s jurisdiction.
Reach Out Anytime
Have questions, need help, or want to talk coffee?
We’re here for you.
Nessy’s Coffee