Refund policy
We’re so grateful you’re here and choosing to support our small business. Every order means a lot to us, and we take care in creating and packaging each item with intention.
Because of the nature of our products and the way we operate, all sales are final. We’re not able to offer returns, exchanges, or refunds once an order has been placed. Thank you for understanding — this policy helps us keep our process simple, consistent, and focused on quality.
If something arrives damaged or incorrect
Your experience matters to us. If your order shows up damaged in transit or you receive the wrong item by mistake, please reach out within 24 hours of receiving your package. Send us:
-
Your order number
-
A quick description of what happened
-
Clear photos of the product and packaging
We’ll review everything and make sure you’re taken care of.
Shipping & Delivery
Once your package is handed off to the carrier, we rely on their tracking updates just like you do. We’re not able to replace or refund orders that are marked as delivered but go missing, or orders delayed by the carrier. If this happens, we recommend contacting the shipping provider directly for the fastest help.
Questions?
If you ever need anything, or just want clarification before placing an order, we’re always happy to help.
You can reach us at:
hello@nessyscoffee.com
Nessy's Coffee